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How can IOT companies reduce “Cash Burn”

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How IOT companies can reduce "Cash Burn" In its recent publication, Technology-as-a-Service Playbook, the Technology Industry Services Association coined a phrase, “Swallowing the Fish”. This refers to the front-end costs...

Why your supply chain may be costing more than you think

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Why your supply chain may be costing more than you think   If you’re like many IT vendors and systems integrators and outsource most or all of your field services...

Two-tier service? Are your regional customers missing out?

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Two-tier service? Are your regional customers missing out?   After all their hard work to develop sophisticated business-wide technology platforms, it’s remarkable how many vendors, systems integrators and resellers are...

The Internet of Things gets legs

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The Internet of Things gets legs   The installation of soil sensors into farmers’ fields may not sound like a revolution in agriculture, but such seemingly innocuous devices are flipping...

The technology bringing Australians closer together

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The technology bringing Australians closer together Telestration may not be new technology, but how it’s being applied is set to revolutionise IT field services. As IT services providers know, it’s...

Blurring the Line or Death of a Salesman? How Convergence is Changing Sales Forever

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Blurring the Line or Death of a Salesman? How Convergence is Changing Sales Forever. Sales or operations? Operations or sales? The conundrum over which comes first has been hotly debated...

Retain your tech talent or outsource? When doing both is your best strategy.

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Retain your tech talent or outsource? When doing both is your best strategy. Recent research commissioned by BEST Technology Services into the state of the Australian service industry has revealed...

How to Build a Lean, Mean, Competitive Outsourcing Machine

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The golden age of support contracts is over – XaaS means your customers want shared risk, agility and variable cost models, which makes outsourcing essential. It’s the wee hours of...

Our industry is undergoing significant change. What’s the best way for field service providers to respond?

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The US-based Technology Services Industry Association (TSIA) recently released its major global research report, The State of Field Services 2016. The report highlights the significant trends that have emerged over...

Huge Opportunities for Technology Providers to Offer More

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The Australian consumer's seemingly insatiable appetite to buy and buy now shows no signs of abating any time soon.   Indeed, retail trade figures recently released by the ABS show...

5 Tips for managing the holiday period when your technical team is on leave

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Christmas may well be the season to be jolly, but it can be far from a laughing matter if staff leave requests put your business' customer service offering in jeopardy. ...

The Internet of Things is here, but who’s going to keep it going?

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The Internet of Things is already well embedded in many industries. But how well is the IT industry adapting its resources to this juggernaut of change? Two major announcements in...

Woolworths makes fixing IT a priority

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Retailers Seek Technology Edge  It is no secret that bricks and mortar retailers have had it tough. They have weathered the online-shopping boom and stood firm against record-high fuel prices...

Seizing the IoT opportunities for Australia

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For the Australian economy and society the rapid emergence of IoT represents both a significant opportunity and a very real threat, depending on whether and how the nation adapts to...